CONSULTING SERVICES
Practical technology, AI and security advice for households, families and small teams. Clear priorities for everyday technology, not just a cyber audit. Plain English, clear deliverables, and practical security operations thinking behind every recommendation.
Meet the founder
IT security operations leader
James Mackie is an IT security operations leader with hands-on experience across enterprise cybersecurity, network infrastructure and operational resilience. His work spans security monitoring, incident response, identity and endpoint protection, and the oversight of managed security providers, with practical experience across Microsoft security technologies and Palo Alto Networks.
James takes a straightforward approach to security: understanding the real risks, asking the right questions and turning technical complexity into clear, practical improvements.
He also serves as a co-opted school governor, with a particular interest in children's online safety and digital resilience.
EXPERIENCE
Enterprise security operations
BACKGROUND
Network, Security & AI
LOCATION
Horsham, West Sussex
ICO REGISTERED
C1895868
COMPANY
No. 17107639
SERVICES
PRACTICAL REVIEW · FIXED SCOPE
A practical review of the technology that keeps your household running. Wi-Fi, routers, devices, passwords, backups, cloud accounts, and basic cyber hygiene — reviewed and reported in plain English.
From £249
HOUSEHOLD SAFETY · FIXED SCOPE
A practical review for families navigating parental controls, children's devices, and the growing world of AI tools. Includes a Canopy Families onboarding session to help parents understand available controls and their limits.
From £349
BUSINESS RISK · FIXED SCOPE
A practical technology, AI and security review for small teams. Understand how AI tools, staff accounts, email and backups fit together, with clear priorities and a route into ServiceSignal tooling where deeper corporate security assessment is needed.
From £595
Not VAT registered. No VAT is charged.
Your fixed quote confirms the devices and accounts covered, deliverables and any travel costs before work begins. Additional work is agreed separately, with no unexpected charges.
£75
A focused remote session for a technology, account or AI question, with scope agreed by email. It does not include a full review or written report.
Enquire about remote advice£75/hour
Work beyond your agreed package, including further setup or implementation, is scoped and approved before it starts. Hardware and subscriptions are quoted separately.
THE PROCESS
Scoping calls are available by phone or video. We will agree a date and time that works for you.
Tell me what you want to improve and your town if a visit may be needed. We arrange a call by email.
For review packages, an initial 30-minute call to understand your priorities, the likely scope and whether remote work or a local visit makes sense.
A short questionnaire gathers the device counts, providers and practical constraints needed to understand the job. No passwords or sensitive account content.
You receive a fixed quote covering the agreed devices, accounts, deliverables, timing and any travel costs. You approve it before work or a visit is booked.
The agreed work happens remotely or during a local visit where needed. You stay in control of your accounts; changes outside scope need your approval.
Review packages include a plain English written report within 5 working days of the review and a follow-up call to work through priorities.
THE WRITTEN REPORT
See how a report separates observations, customer statements and untested items, with an action owner and a way to check progress. This small-business example is fictional, not customer evidence; each package's report follows its agreed scope.
Read the fictional sample reportCOMMON QUESTIONS
Review packages use a 20% deposit, followed by an invoice for the balance on 14-day payment terms. Your quote confirms the amounts, payment dates and cancellation arrangements before you book. No payment is collected through this website.
Scoping calls are available by phone or video. We will agree a date and time that works for you.
Based in Horsham, West Sussex. Remote reviews are available UK-wide; local travel is available where a visit is needed, with suitability and any travel costs agreed in your quote.
We arrange a scoping call, then gather the useful details with a short questionnaire. You approve a fixed quote, including scope, timing and any travel costs, before work or a visit is booked.
After the scoping call, I send a short questionnaire about your priorities, devices and providers. Unknown answers are fine. Never send passwords, recovery codes, children's personal details or private account content.
You receive a written report within 5 working days and an included follow-up call. A separately scoped ServiceSignal assessment may be appropriate for deeper corporate security work; no subscription or ongoing monitoring is included.
Yes. The scope is agreed before any work begins and the price is fixed at that point. If something is out of scope we tell you — we don't bill extra without agreement.
Your fixed quote confirms the devices and accounts covered, deliverables and any travel costs before work begins. Additional work is agreed separately, with no unexpected charges. Separately agreed additional work is £75/hour. Not VAT registered. No VAT is charged.
Local visits are agreed case by case from Horsham. Tell me your town in the enquiry; we confirm whether travel makes sense and include any travel costs in the quote before booking.
Send a brief message and I'll come back to you within one working day.
REQUEST A SCOPING CALL →GET IN TOUCH
Whether you are exploring a venture, need practical consulting support, or want to discuss a partnership, start the conversation here.